Systems and methods for creating and using a hybrid-digital mailbox

ABSTRACT

A method, electronic device, and computer-readable storage medium are. In one embodiment, a method is provided for receiving a request to display a calendar associated with a delivery point of a user, accessing shipment information associated with the user, the shipment information including a record of physical delivery items and electronic delivery items, and displaying, for each day on the calendar, a count of the physical delivery items and electronic delivery items.

CROSS REFERENCE TO RELATED APPLICATIONS

This application claims the benefit of U.S. Provisional Application No.61/535,686, filed on Sep. 16, 2011, and U.S. Provisional Application No.61/618,329, filed on Mar. 30, 2012, both which are incorporated byreference in their entirety.

FIELD

This disclosure is generally directed to systems and methods forcreating and using a hybrid-digital mailbox and, more particularly, tosystems and methods for creating, populating, and using a mailbox thatincludes information about physical mail in addition to electroniccommunications, and the functionalities associated with such a mailbox.

BACKGROUND

Recent advancements in the field of digital communications have resultedin a wide variety of alternative paths by which a user can receiveinformation. In particular, advancements in electronic mail services andinstant messaging services have diverted traffic away from traditionalphysical mail channels, as instantaneous communications have permanentlychanged the perceptions and behaviors of users with respect tocommunication. In 2010, broadband Internet penetration reached 80% andwireless web penetration reached 96% penetration. With the Internet'saccessibility at such heights, users are increasingly turning to itsconvenience to manage all aspects of communications, financialtransactions, and commerce.

The rapid proliferation of digital channels has resulted in a userexperience that is segmented across a variety of different platforms.For example, the rapid evolution of social networking has changed howindividuals manage their personal relationships and otherwisecommunicate with their network of friends, families, and businessassociates. The use of social networking sites has doubled from 26% in2008 to 59% in 2011, and this trend has made digital technology centralto how relationships are managed.

Similarly, digitization of bill presentment and payment, as well asother traditionally physical mail services, is becoming mainstream asmore households are adopting these solutions in place of receivingphysical bills. These advancements in digital bill payment processeshave quickly cause a substantial increase in the number of online toolsfor marketing, retail, finance, and bill payments. Businesses areaggressively seeking ways to reduce costs, placing the emphasis onreducing paper statements by reducing the frequency of statements,utilizing new communication channels and consolidating communicationsacross business units. It is estimated that mailers can actualize costsavings of 20% to 30% of overall operating costs based on a migration todigital mail, compared with traditional physical mail. Furthermore,governments that are facing deficits can use digital mailing techniquesas a way to cut costs and address citizens' demands for greatertransparency and communication.

The individualized digital services that have resulted from the movementfrom the physical to the digital has resulted in a user experience thatcan easily be overwhelming, as users must now keep track ofcommunications arriving via the physical route, as well as a number ofdigital routes. Therefore, because of the increased importance ofelectronic communications, and because physical mail still plays animportant role, it is desirable to introduce tools to allow users touniversally integrate and centralize physical and digital aspects ofcommunication, and to further add value to traditional mail bysupplementing digital features to the physical mail experience andintegrating convenient features with the added digital features.

This and other objects may be achieved by systems and methods forcreating and using a hybrid-digital mailbox according to embodiments ofthe disclosure as described herein.

SUMMARY

In one example embodiment, a method is provided. The method may includereceiving a request to display a calendar associated with a deliverypoint of a user. The method may further include accessing shipmentinformation associated with the user, the shipment information includinga record of physical delivery items and electronic delivery items. Themethod may also include displaying, for each day on the calendar, acount of the physical delivery items and electronic delivery items.

In another example embodiment, an electronic device is provided. Themobile device includes a computer-readable storage medium storinginstructions. The electronic device further includes a processor forexecuting the instructions to receive a request to display a calendarassociated with a delivery point of a user, access shipment informationassociated with the user, the shipment information including a record ofphysical delivery items and electronic delivery items, and display, foreach day on the calendar, a count of the physical delivery items andelectronic delivery items.

In yet another example embodiment, a computer-readable storage medium isprovided. The computer-readable storage medium stores instructions that,when executed by a processor, performs a method. The method may includereceiving a request to display a calendar associated with a deliverypoint of a user. The method may further include accessing shipmentinformation associated with the user, the shipment information includinga record of physical delivery items and electronic delivery items. Themethod may also include displaying, for each day on the calendar, acount of the physical delivery items and electronic delivery items.

BRIEF DESCRIPTION OF THE DRAWINGS

Reference will now be made to the accompanying drawings showing exampleembodiments of this disclosure. In the drawings:

FIG. 1 shows, in block diagram form, an example system using ahybrid-digital

FIG. 2 is a data flow diagram of an example hybrid-digital mailbox inaccordance with an example embodiment;

FIG. 3 illustrates conceptual layers of a user interface of an examplehybrid-digital mailbox, in accordance with an example embodiment;

FIG. 4 illustrates an example graphical user interface of ahybrid-digital mailbox, in accordance with an example embodiment;

FIG. 5 illustrates another example graphical user interface of ahybrid-digital mailbox, in accordance with an example embodiment;

FIG. 6 illustrates another example graphical user interface of ahybrid-digital mailbox, in accordance with an example embodiment;

FIG. 7 illustrates another example graphical user interface of ahybrid-digital mailbox, in accordance with an example embodiment; and

FIG. 8 is a flow diagram of an example method for using a hybrid-digitalmailbox.

DESCRIPTION OF EXAMPLE EMBODIMENTS

The following detailed description refers to the accompanying drawings.Wherever possible, the same reference numbers are used in the drawingsand the following description to refer to the same or similar parts.While several example embodiments are described herein, modifications,adaptations, and other implementations are possible. For example,substitutions, additions, or modifications can be made to the componentsillustrated in the drawings, and the example methods described hereincan be modified by substituting, reordering, or adding steps to thedisclosed methods. Accordingly, the foregoing general description andthe following detailed description are example and explanatory only andare not limiting. Instead, the proper scope is defined by the appendedclaims.

In addition, numerous specific details are set forth in order to providea thorough understanding of the example embodiments described herein.However, it will be understood by those of ordinary skill in the artthat the example embodiments described herein can be practiced withoutthese specific details. Furthermore, well-known methods, procedures andcomponents have not been described in detail so as not to obscure theexample embodiments described herein.

Example embodiments relate to using a centralized mail managementplatform that is secure and convenient for user. Such exampleembodiments may include implementation of a central dashboard for ahybrid-digital mailbox, whereby a user can visualize incoming andoutgoing mail, both in electronic and physical form. Moreover, thedashboard may provide the ability for a user to view and track not onlyelectronic mail, but also physical mail that is being delivered to theuser, as well as outgoing physical mail being sent by the user.

Example embodiments may also allow a user to use features integratedwith the hybrid-digital mailbox, such as greeting card applications,direct mail creation tools, bill payment, automatic updating ofcontacts, ordering of shipping supplies, printing postage, and completecalendar integration allowing alerts, reminders, and automatedoperations to be tied to various mail-events. Reference to “mail” withinthis disclosure can, for example, include both electronic mail, instantmessaging communications, and physical mail pieces. Reference to“shipment” within this disclosure can, for example, refer to one or moredelivery items.

Example embodiments may also include planning and recommendation toolsintegrated with the hybrid-digital mailbox that use historic maildelivery data to plan placement of mail in a mailstream and projectcampaign delivery dates. Recommendations on how to split the mail dropby location and drop days enable the user to achieve more synchronizeddelivery. Example embodiments may also allow a user to view historicalmail campaign information and compare the tracking data of multiplecampaigns.

The hybrid-digital mailbox centralizes access to an array offunctionality associated with physical mail and digital mail through auser-friendly online interface. The hybrid-digital mailbox may also haveintegration of a variety of United States Postal Service (USPS)functions as well as functionality provided by vetted third-partyservices. Through the hybrid-digital mailbox, USPS customers can accessan inbox and an outbox associated with physical mail as well as digitalmail (email). The inbox view of the mailbox may allow users to viewincoming mail and package items along with supplemental informationabout the received items. The outbox may allow users to view outgoingmail and package items that have been initiated through one of severalmail and shipping creation tools that embed an identification marker,such as an Intelligent Mail Barcode (IMb) on the mail pieces. As theidentified items are placed in the mail stream, information dataassociated with the item (e.g., an associated user identifier, a mail orshipping identifier, estimated delivery date, or location) can berecorded and provided for display in the outbox of the hybrid-digitalmailbox.

Reference is now made to FIG. 1, which shows, in block diagram form, anexample system 100 for implementing a digital-hybrid mailbox. Thecomponents and arrangement of system 100 as depicted in FIG. 1 may bevaried. System 100 may include a hybrid-digital mail server 102, whichmay be implemented as a general purpose computer, a server, a mainframecomputer, or any combination of such systems. Hybrid-digital mail server102 may include a controller comprising at least one processor 104 (suchas a microprocessor), which controls the overall operation of thehybrid-digital mail server 102. Processor 104 may interact with avariety of device subsystems, such as persistent memory 106, randomaccess memory (RAM) 108, read-only memory (ROM) 110, and communicationsystem 112.

Processor 104 can be a single microprocessor, or may be multiplemicroprocessors configured to execute computer-readable programinstructions in a coordinated fashion. Such program instructions may bestored in a tangible non-transitory computer-readable storage mediumsuch as a persistent memory 106, which may be a flexible disk, a harddisk, a CD-ROM (compact disk-read only memory), or other such persistentmemory. Program instructions may also be stored in a computer-readablestorage medium such as ROM 108, which may be any appropriate persistentmemory technology, such as programmable read-only memory (PROM),electrically erasable programmable read-only memory (EEPROM), or Flashmemory. These computer-readable storage mediums store thecomputer-readable program instructions for execution by processor 104 toperform a variety of functions on hybrid-digital mail server 102. Suchcomputer-readable program instructions may be stored as software modules114, for example, in persistent memory 106.

Software modules 114 may include operating system software 116, used tocontrol operation of hybrid-digital mail server 102. Additionally,software modules 114 may include software applications 118 for providingadditional functionality to the hybrid-digital mailbox. For example,software applications 118 may include a dashboard program that createsan interface allowing a user to view incoming and outgoing physical mailand electronic mail. Software applications 118 can further include arange of applications including, for example, a physical mail trackingprogram that allows a user to print an IMb on a piece of mail and usethe IMb to track the mail piece and report the arrival of the mail pieceto a recipient; an advertisement program that allows a business tocreate digital mail campaigns to augment a physical mail campaign; asoftware application interface that allows additional tools to be addedto the mailbox; a calendar program that notifies the user ofmail-related events (such as birthdays and anniversaries) and allows theuser to initiate mailings based on the events; and an integrativesupport program that links programs to a common database, provides acommon user interface, performs basic bookkeeping tasks, (such ascontrolling access to the mailbox, storing address book and calendarinformation, etc.), and provides user guidance and help. Memory 123 mayalso include other programs that perform other functions and processes,such as programs that provide communication support, Internet access,etc. Functionality associated with such example software modules will bedescribed in greater detail below.

Hybrid-digital mail server 120 may be communicatively coupled to one ormore client devices 122 via a wide area network (WAN) 124, such as theInternet. Client device 122 may be any type of computing device, such asa laptop or desktop computer, and may include a processor (not shown)capable of executing software modules for connecting client device 122to network 124. For example, client device 122 may execute a web browserapplication to communicate with hybrid-digital mail server 102.Hybrid-digital mail server 102 may send data representing ahybrid-digital mail interface to client device 122 via network 124, andclient device 122 may display the received data to provide a user ofclient device 122 with access to the functionality associated withsoftware modules 114. In some embodiments, hybrid-digital mail server102 may render a hybrid-digital mail interface, and the generated mailinterface may be transmitted to the web browser on client device 122 fordisplay. In other embodiments, hybrid-digital mail server 103 may senddata used to generate the hybrid-digital mailbox interface to clientdevice 122, where the interface is locally rendered on client device122.

System 100 can include one or more mobile devices, for example, mobiledevice 126, used for connecting to the hybrid-digital mailbox. Mobiledevice 126 may include devices such as a smart phone, PDA, tablet, oron-board vehicle computer system. Mobile device 126 can include devicesequipped for cellular communication through cellular mobile networks, ormobile devices equipped for Wi-Fi communications over, for example, awireless local area network (WLAN) via wireless access point 128, ordual-mode devices capable of both cellular and WLAN communications.Wireless access point 128 can be configured for coupling with WLANs thatoperate in accordance with, for example, IEEE 802.11 specifications.Mobile device 126 can be, for example, a cellular phone, smartphone,tablet, netbook, or PDA (personal digital assistants) enabled forwireless communication.

Hybrid-digital mail server 102 may also be communicatively coupled toone or more data repositories 130, e.g., through network 124. Datarepository 130 may include one or more files or databases that storeinformation and are accessed or managed through hybrid-digital mailserver 102. The files or databases may include, for example, data andinformation related to incoming or outgoing physical or electronic mail,address book contacts, system and user preferences settings, calendarevents, or mail campaigns.

Data repository 130 may also receive data from one or more mailprocessing systems 132 associated with a mail distribution network(e.g., the USPS). Mail processing system 132 may perform a variety ofprocessing functions, such as mail sorting, processing, labeling, andscanning of incoming and outgoing physical mail pieces. Mail pieces thatare transported along the mail distribution network may have identifyingbarcodes, such as an IMb which can serve as a tracking code to enablethe postal authority to ascertain certain events related to the physicalmail piece. Based upon address identifying features within the IMb,inbound physical mail pieces will be identified as they are processed bymail sorting equipment and the mail piece processing information will beforwarded to a centralized database, or to data repository 130. Mailpiece processing information forwarded to the databases may then beanalyzed for information about the location of a mail piece at time ofprocessing, type of mail, sender, processing operation, and destination.The analyzed information may then be forwarded to data repository 130for use by hybrid-digital mail server 102, and for use in thehybrid-digital mailbox for presentment to a subscribing user.

Data repository 130 may also retrieve and store user address informationfor purposes of authenticating or validating mailing addresses receivedin connection with use of hybrid-digital mail server 102, such as forvalidating a correct entry of an address by comparing the address toUSPS master address databases. Mail processing system 132 may alsoinclude other mail processing equipment, and may be located at one ormore mail processing facilities.

Reference is now made to FIG. 2, which is an illustration of data flowbetween a tracking system 200 and a variety of systems, subsystems, ormodules used in the tracking and gathering of data for use by trackingsystem 200 in the overall hybrid-digital mailbox. The various systemsdepicted in FIG. 2 may be implemented as systems stored and executed onhybrid-digital mail server 102, such as by software modules 114, or maybe systems stored and executed on data repository 130. The systems,subsystems, and modules depicted in FIG. 2 provide a variety of dataextraction and importation functionality allowing a user of thehybrid-digital mailbox to visualize the mailing process by aggregatingall inbound and outbound mail and package data, and storing such data ina tracking database 202.

Tracking system 200 may contain a Receive Package Status module 204which may access additional subsystems to determine appropriateinformational status with respect to packages. Receive Package Statusmodule 204 may access a variety of subsystems or external systems toreceive package data, such as a USPS Product Tracking System (PTS),which may provide scanning information corresponding to packages shippedvia USPS. Receive Package Status module 204 may also access a predictivedelivery system, which may allow tracking system 200 to predict theappropriate delivery date for a package in shipment based on informationregarding the package, such as information received from the PTS.

Receive Package Status module 202 may also access external packageshipment carriers, such as UPS® or FedEx®, to determine the appropriatestatus of packages being shipped by the external carriers. Suchinformation may be obtained, for example, by issuing a call to APIsassociated with the shipment carriers, and receiving data based on theAPI call corresponding to the requested data. The received data can thenbe stored in tracking database 202.

Tracking system 200 may also contain a Mailing Address Authorizationmodule 206, which may be used to register and verify a user'sauthenticity and associate a particular user with a mailing address. Forexample, as part of a registration process, a user may be authenticatedby the USPS and provided with a unique user ID. This may enable secure,private access to mail information associated with the user ID. Duringthe registration and authentication process, users may establish aprofile of addresses, and may be able to identify his or her home streetaddress as well as any PO Box addresses he or she has with the USPS. Theregistration and authentication process may link the user's physicaladdress(es) and user ID with one or more email addresses in the user'sprofile. Based on the linking of email addresses and physical addresses,the hybrid-digital mailbox can associate incoming physical mail andelectronic mail with a common mailbox.

Authorization and linking of physical addresses and user IDs may beperformed according to a variety of processes. For example, MailingAddress Authorization module 206 may access an external ID verificationsystems, such as Equifax®, to present the user with a series ofauthorization questions to ensure the user's identity. Based on theresponses received by the external ID verification system, the user IDand any email addresses can be associated with a particular address. Auser's address may also be linked to a particular user ID by accessing aUSPS database associated with prior payment information received fromthe user. For example, if the user has previous registered for a USPSonline store account, and has entered a billing or shipping address, anappropriate address may be linked with the registered user ID.Alternatively, a user may also authorize a particular physical addressvia a direct mail option, whereby a user may receive a physical piece ofmail, and may associate the physical piece of mail with a particularuser ID by going to a USPS store and performing an in person validation.

In alternate embodiments, the user may perform authorization of theirmailing address by variations of the direct mail option. For example,the user may receive a piece of physical mail with an IMb containing anembedded token associating a user ID with the physical mail. Uponreceipt of the physical mail, the user may scan the IMb with a scanningor picture device, such as a scanner, webcam, or camera. The informationcan then be uploaded to the hybrid-digital mailbox and provided toMailing Address Authorization module 206 for verification of theaddress. Moreover, the physical mail piece may be tracked duringshipment to the physical address, such that it can be verified that thephysical mail piece was not diverted.

In an alternate embodiment, the user may be sent a physical mail piece,and may also receive an email having a particular authorization codecontained within the email. The physical mail may contain a return mailpiece printed with a corresponding IMb linking the return mail piece tothe user's ID, and the user will be requested to send the return mailpiece back to the USPS. The user may also be required to include theauthorization code on the return mail piece that was only contained inthe email. If the return mail piece is returned within a set timeperiod, and the information contained in the return mail piece matchesthe information contained in the validation email, validation iscompleted and the addresses are linked.

In another embodiment, the user of the hybrid-digital mailbox may printa mailing label directly from the mailbox associated with the user. Assuch, the mailing label will be associated with a particular address anduser ID. The user may then place the label on a piece of physical mailand place the mail into the mailstream, whereby the mailpiece will bescanned and the sending address and user ID can be associated with oneanother and authorized.

Tracking system 200 may also include a Receive Mail Data module 208,which may access a data broker system such as an Intelligent MailVisibility (IM-VIS) system to filter and extract information pertainingto a particular user ID or delivery point. The IM-VIS system may receivedata which has been extracted from one or more mail processing machines,databases, mail pieces, or other sources of data, such as by mailprocessing system 132. For example, information regarding incoming oroutgoing mail pieces may be extracted from a manifest such as a mail.datfile, may be extracted based on scanning equipment which scans allincoming and outgoing mail pieces at a processing facility, or may beextracted based on mail-piece images generated using mail processingequipment with imaging capabilities. The imaging may include imaging asingle side or face of mail pieces, or may include imaging multiplesides or faces of mail pieces. These images of the mail pieces may beprocessed to extract identifying information regarding the mail piecesby use of indicia such as an IMb. Mail pieces may include letters,flats, packages, or other mailed items. The extracted data may then beprovided to the IM-VIS system, which may receive data associated withmail pieces processed by multiple processing facilities.

The stream of extracted data received by the IM-VIS system may then bebrokered to a subscribing system or application, such as tracking system200. Using user ID information associated with the hybrid-digitalmailbox, Receive Mail Data module 208 may filter though the extracteddata and determine data appropriate for a particular delivery point oruser ID, using a variety of IM-VIS codes. For example, Receive Mail Datamodule 208 may access a user profile to determine an appropriate addresscorresponding to a user ID associated with the hybrid-digital mailbox.Based on the address, Receive Mail Data module 208 may issue a requestto IM-VIS for any data associated with the delivery point associatedwith the address by use of IM-VIS field codes, thereby determining alldelivery items designated that should be associated with the user ID,and therefore displayed in the hybrid-digital mailbox. This userdelivery point data can then be filtered out, and the filtered userdelivery point data may be used by tracking system 200 of thehybrid-digital mailbox to determine all relevant information concerningone or more mail pieces corresponding to a particular user's account, orcorresponding to a particular delivery point associated with the user'saccount, such as a P.O. Box, a house, or specific condo or apartmentwithin a building.

Therefore, using a variety of identifying information associated withthe mail piece, such as IM-VIS fields, Receive Mail Data module 208 mayidentify a particular delivery point, and may filter through a varietyof mail data received at multiple processing facilities to focus on theparticular delivery point, thereby obtaining access to informationregarding delivery items designated to be shipped to or from theparticular delivery point. This information may then be provided totracking system 202, for use by the user's hybrid-digital mailbox.

In certain embodiments, a mail piece may not yet have been processed ata mail processing facility, and data relevant to the mail piece may onlybe based on the generation of an IMb from a sender's hybrid-digitalmailbox. In this instance, IM-VIS would not contain any informationpertaining to the mail piece, and the filtering of data according todelivery point would not contain the mail piece. In these instances, amail prediction delivery system may calculate a predicted delivery datebased on identifying information associated with the mail piece, such asthe IMb generated for the mail piece. Therefore, Receive Mail Datamodule 208 may also receive prediction information concerning pendingdelivery items, and may provide this information to tracking system 202for use by the user's hybrid-digital mailbox.

Tracking system 202 may also contain a Notify Status Change module 210,which may be used to provide notifications to a user based on the statusof a particular package of mail piece. For example, based on informationstored in tracking database 202, Notify Status Change module 210 maydetermine that a certain shipment is designated for delivery at adelivery point within 24 hours. A notification may then be generated andissued to contact information associated with the delivery point bydetermining the appropriate user ID associated with the delivery point.For example, Notify Status Change module 210 may issue an alert toprovide a notification on the interface of the hybrid-digital mailboxcorresponding to the user ID. In another embodiment, Notify StatusChange module 210 may access user profile information associated withthe user ID to obtain an associated email address, and may provide astatus email to the user at the email address. Alternatively, an SMStext message may be provided to the user using account information onfile, via an SMS server.

In another embodiment, Notify Status Change module 210 may provide dailynotifications to a user. For example, a user may receive an email ortext message having a daily or weekly digest of what packages to expect,such that the user can determine appropriate times to be at the intendeddelivery point to receive the shipment.

Tracking system 202 may include an Analytics module 212 that may be usedto generate statistics associated with overall tracking of mail piecesby tracking system 202. In certain embodiments, Analytics module 212 mayalso generate statistics corresponding to a particular user'shybrid-digital mailbox, which may be used to adjust or tune certainfunctionality associated with the particular user. For example, anotification period used by Notify Status Change module 210 may beadjusted based on the frequency of delivery items received at aparticular user's hybrid-digital mailbox. In certain embodiments, thestatistics may be generated by an external analytics tool, such as theGoogle Analytics™ web analytics service, or Webtrends Analytics™.

Tracking system 202 may include a Tracking Interface module 214 that mayinteract with a user interface of the hybrid-digital mailbox to providedata regarding delivery items to a user. Tracking Interface module 214may access tracking database 202 based on a request by thehybrid-digital mailbox, and may gather appropriate information fordisplaying on a user interface of the hybrid-digital mailbox. Featuresof the user interface of the hybrid-digital mailbox will be discussed ingreater detail below. Tracking Interface module 214 may also interactwith USPS systems to assist a user of the hybrid-digital mailbox withcertain tasks. For example, Tracking Interface module 214 mayautomatically access customer registration information associated withthe hybrid-digital mailbox that is stored in USPS servers, or mayinteract with various support services, such as customer serviceapplications or chat software, to provide assistance to a user of thehybrid-digital mailbox via the user interface. For example, based on arequest for help concerning a shipment entered by the user on a userinterface of the hybrid-digital mailbox, Tracking Interface module 214may automatically provide shipment data from tracking database 202 tothe customer service applications or chat software. Such interactionbetween Tracking Interface module 214 and support services may save theuser time and effort in providing shipment details to a customerrepresentative.

Tracking system 202 may include a Receive Package Data module 216 thatmay automatically receive, extract, and store various package dataassociated with a user of the hybrid-digital mailbox. For example, if auser generates a pre-paid shipping label via the hybrid-digital mailboxusing an integrated Click-N-Ship application, shipment informationcorresponding to the label may be automatically entered into trackingdatabase 202 for use by the hybrid-digital mailbox. In certainembodiments, a user may purchase a product from an electronic retailer,and information concerning the product may be automatically provided orextracted by Receive Package Data module 216. For example, a user maypurchase products from Amazon®, and upon shipment of the purchase,Amazon® may push shipment information to Receive Package Data module 216for entry into tracking database 202. Alternatively, a user may receivea shipment notification email from an electronic retailer, and the usermay forward the shipment notification email to Receive Package Datamodule 216, which may then extract shipment data, such as a trackingnumber, from the email, and store such data in tracking database 202 foruse and display in the hybrid-digital mailbox.

Tracking system 202 may include a Search for Package module 218 that mayinteract with various systems to receive tracking identifiers, such as atracking number, and access Receive Package Status module 204 todetermine the appropriate status of a package. For example, Search forPackage module 218 may interact with a search engine, whereby a user whosearches for a tracking number may be provided a link on a page returnedby the search engine, and by simply clicking the link, a request can beissued to Search for Package module 218 to request shipment dataregarding the tracking number. In another embodiment, a browser pluginmay be provided for interacting with Search for Package module 218,whereby a user may right click a tracking number in a browser, andfunctionality associated with Search for Package module 218 may beprovided within the browser. Alternatively, Search for Package module218 may provide the ability for a sender to track information regardinga package they have sent, and the sender may enter tracking informationvia copy/pasting the tracking number, or scanning a barcode associatedwith the tracking number.

Reference is now made to FIG. 3, which illustrates different conceptualand organizational layers for the hybrid-digital mailbox, including anexample user interface 300. The conceptual and organizational layers ofthe interface may include a data extract layer 302, a data import layer304, a retail layer 306, a payment layer 308, a mailbox layer 310, andan account management and services layer 312.

Data extract layer 302 and data import layer 304 perform functionalitydescribed above with reference to Receive Mail Data module 208. That is,shipping information is extracted from incoming and outgoing mail piecesusing a variety of methods, such as manifests, scanning of mail pieces,and capturing of mail images. The extracted data is then provided to theIM-VIS system in data import layer 304, and the extracted data may thenbe brokered to a subscribing system or application, such as trackingsystem 200.

Retail layer 306 may include a shopping module integrated with thehybrid-digital mailbox. The shopping module may provide services forpurchasing a variety of mailing related supplies, and for convenientlyplacing orders via integration with the hybrid-digital mailbox userinterface. Retail layer 306 may provide relevant services through anonline postal service, such as the USPS Postal Store. A user may alsohave access to their order history, and may specify that a certain orderis periodically undertaken automatically, such that certain shippingsupplies are received in a periodic manner. For example, a user mayspecify via the shopping module that an order for envelopes should beautomatically entered every three months, and the shopping module mayundertake processing to automatically purchase the envelopes usingpayment information associated with the user.

Payment layer 308 may include programs for enabling payments related tothe hybrid-digital mailbox. For example, payment layer 308 may include adatabase storing user payment information, such as credit cardinformation associated with a user, or a pre-paid account by which fundscan be drawn against. Payment layer 308 may allow a user to establishthat fees associated with postage and other value added services may bepaid through the user's “draw down” account linked to the user's creditcard, PayPal or other payment account. A minimum dollar value topre-load into this account may be set. This allows the user to purchaseon a transactional basis any fee-based features of the mailbox withouthaving to pay micro-payments each time. The account balance may bedisplayed on the homepage of the customer's account. Payment layer 308may also interact with programs which provide functionality forelectronic payment services for bills, balance alerts, or notificationsto users.

Mailbox layer 310 may include programs or modules for providingfunctionality related to inbox, outbox, and calendar services. The inboxmay include programs related to digital offers, custom views, physicaloffers, content preview, and may provide searching, filing and analysisfunctionalities, and may interact with Tracking Interface module 214 ofFIG. 2. Through interaction with Tracking Interface 214, the inbox mayreceive information feeds from Receive Package Status module 204 andReceive Mail Data module 208 allowing tracking data to be displayed.

The inbox may include a listing of physical mail (a physical mailportion) and a listing of digital mail (a digital mail portion) receivedby the mailbox, allowing a user of the mailbox to view all incomingphysical mail pieces and packages destined for the user's address,alongside any emails received at the user's email address associatedwith the user's physical mailing address on a single interface. Thelisting of the physical mail may be sorted by the type of mail, thesender of the mail, the subject of the mail, the expected or actualdelivery date, or the status of the delivery. The listing of the mailmay also be filtered according to pre-defined filters associated withthe mail, such as filtering by type of mail, sender, or date range.

The physical mail may also include an image or a link to an image of themail. The image may be taken from a postal service machine that scansthe mail as it is processed and sorted at a postal service processingfacility. The type of mail piece, the sender, the subject, and theexpected delivery date may be obtained in a number of ways. As describedabove, the inbox may access information in tracking system 200, such asby use of Receive Mail Data module 208, which is capable of filteringIM-VIS shipment data. In another embodiment, the information may bemanually entered by the recipient in the recipient's hybrid-digitalmailbox. In another embodiment, the information may be partiallypopulated by the manifest file, and completed by the recipient.

The inbox may include a status section indicating the status of mailthat has been received. In some cases, the status may indicate a warningor an error. The system may use logic to interpret the warning or errorto report an understandable result to the sender. For example, the errormay be due to the fact that a signature will be required at delivery. Inthis case, the error message may reflect that an upcoming shipmentrequires a signature. In other situations, the mail may be delayed intransit for one or more reasons. In these cases, the error message mayreflect this fact.

The digital portion of the inbox may include similar informationregarding the digital mail, for example, the type of mail, the sender ofthe mail, the subject of the mail, and the actual or expected deliverydate. The digital portion of the mailbox may also include a link toelectronic content, such as a PDF or a website link. The PDF may behosted by a specific organization, such as the USPS, for securityreasons. For example, before making the PDF available, the hostingorganization may scan and certify the PDF. Similarly, the hostingorganization may verify that the website link directs the recipient toan appropriately secure website, and may periodically confirm that thewebsite is a safe or secure website.

The inbox may also provide the option of prioritizing mail associatedwith a certain type or sender. For example, a user of the hybrid-digitalmailbox may have a preference for mail received from a certain sender,such as a parent, and may therefore set a priority via a user profilepreference for types of mail from a parent's address. The inbox maythen, for example, assign a particular priority location in the mailboxfor any mail associated with a priority sender. The inbox may also issuean alert to the user via interaction with Notify Status Change module210 to provide the user an indication that a high priority mail item hasbeen received. In certain embodiments, a mail piece may have an optionfor providing feedback regarding content of a mail piece. For example,if a user receives a particular mail piece from a certain onlineretailer, and the user determines that there is continued interest inthis online retailer, the user may select a “like” feature for theparticular mail piece. Based on this feedback, the inbox may assign ahigh priority to similar mail received in the future.

The inbox may also be tied to a digital advertising program, which mayprovide users with the ability to view supplemental related content orbonus offers from third parties associated with the physical mail piece.This supplemental content feature may be tied to a restrictedadvertising program implemented by a mail service, such as the USPS,thereby limiting the amount of advertisers to those expressly permitted,or those companies that have completed an application process.Advertising companies may be offered the ability to attach targetedoffers to users linked to the physical mail that will be displayed inthe digital inbox. Advertisers may also have tools to customize theircampaign to users. Supplemental content may be a variety of types ofcontent, such as physical content, or electronic content such as a videofile, an audio file, a graphical file, or a link to online content suchas a webpage.

Any supplemental content, such as offers (“ads”), may be provided asdigital ride-a-longs for mail items that appear in their digital mailboxinbox. These ads may be presented as bonus offers because they areassociated with a physical mail or package item in the user's inbox.Once a user clicks on the appropriate icon to view the ad, he or she mayview a digital ad presented through an interface window of thehybrid-digital mailbox to view the ad. Any call to action embedded withthe ad may or may not direct the user off of the hybrid-digital mailbox(outside of USPS property).

The supplemental content feature can be made possible through anadvertising brokerage program. This program may be restricted totraditional mailers who have mail or packages in the mail stream. Themailer may be allowed the option of adding a digital ad as a componentof their multi-channel marketing efforts. Mailers may be allowed toapply for acceptance into the Ad Program. The Ad Program may be managedthrough an administration panel accessible by the approved mailers.Scheduling of mail/package entry into the USPS physical mail network maybe linked to the Ad Program to enable coordination of timing between thephysical mail and the supplemental offers. The entire ad campaign may bemanaged through an administration panel including creation, scheduling,target audience and back end analytics.

The recipients of the supplemental offers may be selected by geographicregion. For example, the ad sender may select specific zip codes orother geographic limitations near the sender's place of business for theadvertisements to be sent. The sender may also select recipients basedon other criteria, for example, specific preferences of recipients thatshould receive the advertisement. For example, if the sender is a sportsstore, the sender may request that the advertisements be mailed to aspecific number of individuals who have indicated an interest in sportsor specific sporting activities. In this case, the recipients may haveupdated a preferences section of their hybrid-digital mailboxes toindicate preferences, such as hobbies, likes and dislikes, interests,occupation, and other personal information and preferences.

The sender may also decide whether to send the supplemental content byphysical mail, electronic mail, or both. When placing the order forsending of supplemental content, the sender may include informationregarding the supplemental content to be mailed. This information may beincluded in a manifest file. The information may include, for example,the number of mailings, the type of mailings, the postage, the name ofthe sender, the name of the recipients, and other personal information.When physical mail is selected, the supplemental physical mail can bescanned and notifications may be delivered to the sender and therecipients regarding the supplemental mailing.

When physical and electronic is selected, the supplemental physical mailmay again be scanned when processed. However, in addition to notifyingthe recipient that physical mail is in transit, the system may, at thispoint, notify the recipient that supplemental electronic mail is intransit. The supplemental electronic mail may be an electronic versionof the physical mail being sent to the recipient. Once the physical mailpiece is processed at a postal service processing facility, informationregarding the physical mail piece, such as a type of mail piece, andtracking information, may be provided to the hybrid-digital mailbox.Using such information, the hybrid-digital mailbox may determine thatappropriate electronic content, such as a coupon, should be deliveredalong with the physical mail piece, and the hybrid-digital mailbox mayautomatically schedule delivery of the electronic content to coincidewith the physical mail piece, based on the received trackinginformation. Alternatively, the electronic mail can be made available ona specific date, be made immediately available to the recipient, or bemade available at another appropriate time. In certain embodiments, asecond physical mail piece containing the related content or bonus offermay be scheduled to be delivered at or around the same delivery date.

The supplemental electronic mail may include electronic media related tothe physical mail being sent. For example, if the physical mail is amagazine, the electronic mail may include a link to the magazine'swebsite. If the physical mail is an advertisement, the electronic mailmay include a special code for additional discounts. For example,coupons for furniture at a retail store can be associated with aphysical print catalog mailed by the retail store, and the user cantherefore receive electronic versions of the coupon via email forviewing in the inbox.

If the sender selects electronic only mail, the electronic mail may bequeued to be sent on a specific date. Alternatively, the mail may beimmediately sent. Recipients of the mail may receive notification thatelectronic mail has been received or will be received on a specificdate. This notification may appear in the recipient's inbox or calendar.Additionally, when time sensitive electronic mail is sent, the sendermay have the option to delete the electronic mail from a recipient'shybrid-digital mailbox if a time sensitive event has passed and theemail has not been opened. Similarly, in the physical and electronicmail example above, if the physical mail is received after the timesensitive date has expired, the system may not send the notification ofthe supplemental electronic mail to the recipient, and may also not makethe electronic content available.

In certain embodiments, when the recipient receives the physical mail,the recipient may scan the physical mail, for example, via a webcam, orother such device capable of recognizing indentifying features of thephysical mail, such as the IMb. Based on processing the scan, thehybrid-digital mailbox may prompt the delivery of supplemental content.In certain embodiments, scanning the IMb may result in the display ofthe supplemental content to a user.

The delivery of supplemental content may also be available to consumers,rather than mailers accepted into the Ad Program. For example, a senderof a delivery item may request a tracking identifier, such as an IMb, begenerated for a delivery item. The sender may then browse forsupplemental content to be associated with the delivery item, such as bybrowsing for a particular graphical file on a local hard drive. Uponselecting the supplemental content, the delivery item may be associatedwith the supplemental content, and this association may be stored in oneor more databases.

Moreover, additional security may be provided by the hybrid-digitalmailbox to avoid abusive spam mailings by consumers. For example, thehybrid-digital mailbox may allow only those consumers who have receiveda delivery item from a certain delivery point in the past to sendsupplemental content to that delivery point. Such security measureswould prevent an individual from performing unauthorized advertisingwhile simultaneously circumventing the strict requirements of the AdProgram.

Users may also be able to manage the mail items and notifications in theinbox including archiving mail, separating mail into folders, ordeleting mail. Users may be able to manage delivery of items in theinbox including rerouting of mail to an alternate address, expeditingthe delivery of mail, intercept and place mail on hold for pick up at aPostal facility, or other such delivery options.

The outbox may include a similar display as the inbox, but pertains tomessages sent by the user of the mailbox. The outbox feature may allowusers to view where their outbound mail is in the mail stream. This ismade possible by the connection of mail and shipping creation tools withthe outbox. For example, a user may create a mailing label with atracking barcode by easily clicking a “Create Mail” or “Create Package”button associated with the outbox, resulting in the generation of atracking barcode for the shipment. The user may also receive anotification of the estimated costs associated with the shipment. Oncethe tracking barcode is attached to a piece of mail and dropped in themailstream, the user may receive notifications of the delivery statusvia the hybrid-digital mailbox as the shipment is scanned along themailstream. Available data for any mail piece or package may includetype, recipient(s), estimated delivery date, quantity, delivery progress(specific categories), delivery alerts as well as full piece leveldetail. Users may manage the items in the outbox through archiving,folder creation, deletion, or other such functions.

The outbox may be integrated with existing USPS databases and mailprocessing equipment to send and receive information feeds to supportthe outbox functionality, such as by interacting with tracking system200. Based on the received information feeds, indicators may be providedin the outbox to inform a sender of the status of the mail sent. Forexample, the outbox may display progress bars depicting that the mail isin transit to a recipient, or has been delivered to the recipient.

The outbox may include a status section indicating the status of mailthat has been sent. In some cases, the status may return an error. Thesystem may use logic to interpret the error to report an understandableresult to the sender. For example, the error may be due to the fact thatthe recipient has moved. In this case, the error message may reflectthat the recipient has moved. In other situations, the mail may beundeliverable for one or more reasons. In these cases, the error messagemay reflect this fact.

The calendar associated with mailbox layer 310 may include programsrelated to custom views of incoming and outgoing mail, notifications andalerts concerning mail received or currently in transmit, management ofevents or milestones, social media integration, and exporting calendarevents. The calendar may also communicate with, or be integrated with,third party applications for providing additional functionalityassociated with certain events or milestones. The calendar may beintegrated with existing USPS databases and mail processing equipment tosend and receive information feeds to support the calendarfunctionality. For example, the calendar may send and receiveinformation feeds to/from existing Mail-N-Track systems for trackingmail location, estimated delivery, delivery status, and other relatedtracking information.

The calendar may be displayed, for example, as a monthly calendarshowing each day and the amount of physical or digital mail received orexpected to be received on that day. The calendar may also indicate orprovide information regarding any tracking data for mail that has beensent or is expected to be received either previously or in the future.For example, if a letter is scanned at a post office processingfacility, the calendar may interact with Receive Mail Data module 208 toacquire delivery information regarding the mail. Then, the recipient mayreceive a notification that a piece of mail is expected to be deliveredin the next few days. The expected delivery date may be calculated and anotification may be placed on the calendar on the expected deliverydate, indicating that a piece of mail is expected to be received on thatdate. For example, because the mail is a physical piece of mail thephysical mail identifier may indicate that one piece of physical mail isexpected on the given day. Similarly, if electronic mail is intended tobe delivered on a specific date, that may be represented on thecalendar. Additionally, if a piece of physical mail is scanned and theIMb indicates that the piece of physical mail is associated withsupplemental content, such as a piece of electronic mail, the calendarmay indicate that both a piece of physical and a piece of electronicmail are anticipated to be delivered on the expected delivery date.

The calendar may also be used for scheduling events such as birthdays,anniversaries, or other dates, which may be used by the mailbox toprovide reminders or automatically send appropriate electroniccommunications or greeting cards on a periodic basis. In certainembodiments, the calendar can be linked to the user's social graph(e.g., Facebook, LinkedIn®, etc.) to link or import events or milestonesto the mailbox. By activating alerts for any event or milestone thatappears on the calendar, the user may be seamlessly linked with avariety of shipping creation tools to send mail based on the event ormilestone (i.e., to send anniversary or birthday cards).

The user may also manage the scheduling of deadlines on the calendarbased on inbound mail. For example, an incoming bill for a utilitycompany may specify a specific date by which the bill must be paid, andthe deadline for paying of the bill can be automatically added to thecalendar. The calendar can also automate mailing activities inanticipation of certain deadlines placed on the calendar. For example,the calendar may automatically create a mailing label and print postageseven days prior to a payment due date, providing a convenient mailingexperience for the user.

Various aspects of the hybrid-digital mailbox, such as the inbox,outbox, and calendar, may be linked to a USPS software applicationcatalog. This catalog may be comprised of tools developed by the USPS aswell as third parties. These applications, once downloaded to a user'smailbox, may add features and functionality not available with a basicmailbox. Once an application is downloaded, the associated icon willappear in the user's mailbox. The appearance of the app in a user'smailbox may activate the associated functionality for the user. Usersmay be able to easily link to/from the application catalog from themailbox.

Third party applications may be provided through a developer programthat will allow third party software developers to apply forparticipation in this program, and create applications for use in thehybrid-digital mailbox system. These third party applications may begoverned by strict design guidelines established by the USPS, ensuringthat any third party applications meet certain standards for usabilityand performance. The third party applications may be tested andauthenticated before being made available in the application catalog toensure no security violations or complications occur as a result of thedownloading and use of any third party applications.

Types of applications available in the catalog may be limited to thosethat are mail and shipping related. Examples of categories ofapplications include applications such as a greeting card relatedapplication that integrates with the user's inbox, outbox, and calendar.Such an application may allow a user to access an inventory of greetingcards of all types, customize those cards digitally, add supplementalitems such as gift cards, and submit them to be printed offline by aprofessional or to be printed at home. In certain embodiments, greetingcards or other such mailings may be generated based on action datacontained in the user's calendar, and via interaction with the greetingcard application, a greeting card may be automatically generated andprinted for physical mailing, or emailed. A user may then track thedelivery progress via their outbox dashboard.

A second example of categories of applications include applications suchas a bill presentment and payment application. Such an application mayallow a user to have digital versions of their bills presented to themthrough the inbox. Upon selecting the associated link from the inboxdashboard, the user will be allowed to see a full digital version oftheir complete bill statement from select billers. Using theapplication, the user may then be allowed to pay that bill by selectingthe appropriate option and linking to the payment gateway of choice. Thepayment process may use a user's payment profile information managed bypayment layer 210. The payment process may then contact payment serversexternal to the hybrid-digital mailbox system. Upon completing thistransaction, data about that payment may be fed back to the user'sdigital mailbox account for personal management.

In an alternate embodiment, the catalog may provide access to variousAPIs of social media websites. For example, the catalog may provide aintermediary application which may allow API calls to pass between thehybrid-digital mailbox and an external social media website. Thus, bylogging into the appropriate social media website, the user can conductmailings or retrieve mail data from within the social media website byuse of the intermediary application associated with the hybrid-digitalmailbox.

Account management and services layer 312 may include programs ormodules for providing functionality related to registration, userauthentication, alerts, account profiles, control of the dashboard, mailreporting, management of the address book, and archiving services. Theregistration services may provide an ID verification user interface forinteracting with Mailing Address Authorization module 206 of FIG. 2.Additionally, the visual interface may enable a user to specifypermissions associated with the mailing address. For example, insituations where more than one occupant lives at a single address,permissions can be provided such that only certain viewing activities ofthe interface may be provided, and additional authentication may berequired to access the full functionality of the hybrid-digital mailboxdepending on permissions associated with a user ID.

The alerts services may be integrated with Notify Package Status Changemodule 210 of FIG. 2, and may include programs related to profileupdates, SMS and email notifications and alerts, and new document orevent alerts. Such alerts services may be tied to the calendar of thehybrid-digital mailbox, and alerts can be provided based on eventsplaced on the calendar. The account profile services may includeprograms related to personal information, payment information, addressbook and contacts, transaction history, application management, andpreferences. The payment information may link the user's account withpayment information managed by payment layer 304.

The dashboard of the hybrid-digital mailbox may provide servicesincluding programs related to a landing page for users, andfunctionality associated with inbound and outbound mail summary screens.Via the landing page of the dashboard, a user of the hybrid-digitalmailbox may perform a wide variety of actions. An example illustrationof the dashboard is depicted in FIG. 4. For example, the dashboard maydisplay an overall view 400 of the hybrid-digital mailbox, display aninbox portion 402, and an outbox portion 404. Such inbox and outboxportions may be displayed upon selection of mailbox option 406.Additional options may be presented on the dashboard, such as an optionto select applications downloaded from the USPS software applicationcatalog 408, an option to select the user's address book 410, and anoption to select a user's calendar 412. The dashboard may also contain ashipping supplies ordering option 414, and an option for viewing offersreceived based on incoming or outgoing mail 416. In certain embodiments,the dashboard may contain a mailing labels section allowing a user togenerate mailing labels from addresses in an address book associatedwith the user's mailbox. The generated mailing labels may automaticallypopulate an IMb with the mailing label for tracking purposes. When theIMb is scanned at a postal processing facility, the sender may benotified of the progress of the tracked piece of mail. Similarly, thedashboard may have a tracking tab, which may allow the user to trackpackages and other mail as it is processed and delivered.

Referring again to account management and services layer 312 of FIG. 3,the address book services may include programs related to shippingaddress validation, contact list export, social media integration,standardized casing, importing outlook contacts, and contact updatealerts. The user may have address book functionality to easilyfacilitate mailing and shipping activity. The address book may featureautomated address validation upon upload of any address in to theaddress book. Alternatively, a user may import a list of validatedaddresses into a local address book. The address book can also be linkedto the user's social graph (Facebook, LinkedIn, etc) to link socialprofiles to physical street and PO Box addresses. This allows for easiermailing to typical “online only” contacts.

The address book may include a list of names and associated addressesfor contacts of the user of the hybrid digital mailbox. The addressesmay be confirmed or verified by the USPS or another entity capable ofaddress verification. In preparing a shipment, a user may select betweenan address contained in the address book or the USPS address on record.The address book may be populated manually, or incoming mail may includethe sender's address and may be automatically added to the recipient'saddress book. The recipient may receive an option to add the sender'saddress to their address book.

Alternatively, the user may take an image, for example, using a web cam,of a piece of physical mail, and the hybrid-digital mailbox may extractthe name and address of the sender and add the name and address into therecipient's address book. Additionally, because the address book in thehybrid-digital mailbox may be linked to a USPS master database ofaddresses, the address book may be capable of automatically updating acontacts address when the contact updates his or her address with theUSPS. For example, when updating their address, an individual mayoptionally allow the USPS to notify selected individuals, or anyindividual that include the user's name in an address book, that theaddress has been changed. Based on this change registered with the USPSmaster database, the hybrid-digital mailbox may automatically update theaddress in the user's address book.

The archive services may include programs related to archiving andtagging of various mail pieces received and processed by thehybrid-digital mailbox. For example, the archive services may providebackup functionality for the mailbox to safeguard against data loss.

FIG. 5 illustrates an example user interface 500 of an alternateembodiment whereby an inbox portion of the hybrid-digital mailboxpertaining to incoming mail and packages is displayed separately fromthe outbox portion. The user interface may provide a listing of mailalong with relevant information such as a sender 502, estimated deliverydate 504, and status of the mail 506. An informational icon 508 may beprovided along with the sender to reflect the specific carrier beingused to handle the shipment. A status indicator 510 may also beprovided, and may visually depict the current status of the shipment.For particular delivery items, an alert or error designation 512 may beprovided, alerting the user of the hybrid-digital mailbox that anappropriate alert or error applies to a particular package. Based onalert or error designation 512, the user may select the appropriate linein the interface, causing additional information 514 to be displayed.Based on the additional information, the user can determine that asignature will be required for the particular shipment, and maytherefore plan to be at the delivery point to ensure proper delivery.

Example user interface 500 may also visually depict certain statistics516 relevant to a user of the hybrid-digital mailbox. For example,statistics 516 may visually inform a user of expected deliveries by dayor week, may depict a breakdown of types of incoming mail according to apie chart, or may visually depict weekly amounts and averages of mailand packages received at a particular delivery point. Such visualdepictions may quickly and conveniently allow a user to ascertain whattypes of mail are being received at the delivery point. Example userinterface 500 may also provide an Archived mail tab, whereby the user ofthe hybrid-digital mailbox may view previous deliveries and appropriateinformation relevant to those deliveries.

FIG. 6 illustrates a user interface 600 whereby incoming mail andpackages may be separated into listings 602, where each listingcorresponds to a particular day. Thus, at a glance, a user of thehybrid-digital mailbox can determine what packages will be available fordelivery on a particular day.

FIG. 7 illustrates a user interface 700 whereby incoming mail andpackages are depicted on a timeline 702, which may use a indicators todepict the mailing date and the estimated delivery date of a variety ofdelivery items. A user of the hybrid-digital mailbox may select one ofthe indicators corresponding to a particular shipment, causing a popup704 containing additional information relevant to the selected shipmentto be displayed.

Example of Use of Hybrid-Digital Mailbox

When a piece of mail is processed, such as at a mail processingfacility, an image of the piece of mail is typically taken while thepiece of mail is scanned. Using information taken from this scan of themail, a user, either a recipient or a sender of the mail, may benotified of the appropriate status of the mail, or other actions taken.The image of the mail may also be sent to the hybrid-digital mailbox,such that the user may view the image from within the mailbox. Theseactions and information may be coordinated by means of thehybrid-digital mailbox, as outlined by the following examples.

FIG. 8 is a flowchart representing an example process 800 of the use ofa hybrid-digital mailbox, specifically regarding sending of mail incombination with a user's use of the hybrid-digital mailbox. In oneexample, a sender may desire to send a piece of physical mail to arecipient. The sender may log into the sender's hybrid-digital mailbox(step 802). The sender may then access the address book or mailinglabels section of the hybrid-digital mailbox (step 804). As notedearlier, the user may access a local address book, may access a USPSaddress of record, or may select a contact from the user's social graph(e.g., Facebook) to have an address automatically added. From thissection of the mailbox, the sender may select the recipient's addressand create a mailing label for the recipient (step 806). In certainembodiments, the address selected for the recipient need not be aphysical mailing address, and may instead be an email address.

The hybrid-digital mailbox may then determine whether the selectedaddress is a physical address, or an address needing resolution tophysical address (e.g., an email address, telephone number, etc) (step808). If the selected address for the recipient needs resolution, thehybrid-digital mailbox can access a data repository to attempt toresolve the email address to a corresponding physical address (step810). This may be performed by accessing a depository of profilesregistered with the USPS, and determining whether a physical mailingaddress has been linked to the email address or phone number selectedfor the recipient. Once the mailbox determines the appropriate physicaladdress linked to the recipient's email address, a label may begenerated (step 812). Then, the sender may print out the mailing labeland attach it to the piece of mail to be sent, and may then place thepiece of mail in an appropriate depository for mailing with the USPS(step 814). The mailing label may identify the recipient, the sender,and may also uniquely identify the piece of mail. The mailing label mayalso indicate other properties of the piece of mail.

The USPS may then retrieve the piece of mail and take the piece of mailto an appropriate processing facility. At the processing facility, thepiece of mail may be scanned, and an image of the piece of mail may berecorded (step 816). Based on the information on the mailing label thatis scanned at the processing facility, a processing system can determinethe appropriate hybrid-digital mailboxes (both sender and recipient)associated with the scanned mail piece, along with the appropriatestatus updates that should be provided to the mailboxes (step 818). Anotification may be sent to both the sender and the recipient via thesender and recipient's respective hybrid-digital mailboxes (step 820).For example, the sender may receive a notification that the piece ofmail has been scanned and that processing of the piece of mail is takingplace. This information may be depicted by providing an appropriateentry in the outbox of the sender's hybrid-digital mailbox, withappropriate identifiers setting forth the type of mailing, the mailingdate, and an estimated delivery date. The hybrid-digital mailbox mayalso provide a progress bar depicting the transit of the mail piece.

Similarly, notification information regarding the shipment of the mailpiece may also be provided to the recipient's hybrid-digital mailbox,and an appropriate entry in the inbox may be provided with identifiersdepicting that the mail piece is in transit. The recipient's inbox mayalso provide a progress bar depicting the transit of the mail piece. Asa result, a recipient can log into his or her hybrid-digital mailbox,and easily determine that certain mail pieces are currently beingtransported for delivery to the recipient, and what the expecteddelivery date is for receipt of the mail piece. Moreover, the recipientcan ascertain the type of mail piece, such as a letter or a flat, alongwith information indicating the sender of the mail piece. The user canalso elect to view an image of the mail. In certain embodiments, thenotification information may specify related mail items that are alsobeing shipped as part of a separate shipment.

The notification may also contain information regarding upcomingdeadlines that may be associated with the piece of mail. Upon receipt ofthe notification, the hybrid-digital mailbox may automatically populatea user's calendar with any appropriate deadlines associated with themail piece, along with appropriate reminders and action dates (step822). The sender may receive information regarding the estimateddelivery date of the piece of mail, and this delivery information may beupdated on the sender's calendar to indicate the particular date thatthe mail piece should be delivered. Similarly, the recipient may receivean estimated delivery date that may be recorded on the recipient'scalendar. This information can allow the recipient to determine whatmail pieces may be arriving by a particular date, allowing the recipientto plan for being at a home address to receive the shipment in advance,or to schedule rerouting of the mail piece to prevent any deliveryexceptions from arising, such as if a signature confirmation is requiredfor delivery. Throughout processing of the piece of mail at differentmail processing facilities, updates may be sent to the sender and therecipient as the piece of mail passes through additional processingfacilities and is taken out for delivery, and these updates may beautomatically reflected on the calendar.

If a label is prepared by the sender while logged in to the sender'shybrid-digital mailbox, the label may be automatically associated withthe sender's mailbox, even before the label is scanned by a postalprocessing machine.

When addressing physical mail, the system may allow for any sort ofidentifying pseudonym or nickname to be used for the recipient that maybe recognizable by the system. For example, a letter sent by a sendermay be addressed using only an email address of an intended recipient.As long as the system is able to resolve the email address into aphysical address, the physical mail may still be properly sent to theappropriate recipient. Alternatively, a sender may provide a phonenumber or other unique identifier that is not the actual physicaladdress of the recipient, but is linked to the physical address of therecipient within the hybrid-digital mailbox. In this manner, physicalmail may be sent without visually identifying the true recipient.

Similarly, pseudonyms or nicknames may be used for the senders addressidentifier. For example, an individual operating a business from homemay desire not to include the individual's home address on businesscorrespondence. In this case, the sender may use an alternativeidentifier such as the business name. The hybrid-digital mailbox maythen resolve the business name into the physical address of thebusiness. Thus, customers of the business or others able to view mailsent by the business may be unable to determine the physical location ofthe business. Although in many instances this may be undesirable, thereremain instances where such secrecy or privacy may be desired.

In some embodiments, optical character recognition (OCR) may be used onthe scanned image of the mail piece to help identify the sender. Thismay be helpful, for example, in instances where the manifest informationis incomplete or not present. Using OCR, the system can also selectivelyautopopulate the sender's address in the recipient's address book, whenthe recipient receives the notification that the mail is in transit. Inother cases, the sender's address may be identified simply via the IMbor mail tracking, especially when the sender is a registered user of adigital-hybrid mailbox.

While the above description provides examples of one or more processesor apparatuses, it will be appreciated that other processes orapparatuses can be within the scope of the accompanying claims.

The foregoing description has been presented for purposes ofillustration. It is not exhaustive and is not limited to the preciseforms or embodiments disclosed. Modifications and adaptations of theembodiments will be apparent from consideration of the specification andpractice of the disclosed embodiments. For example, the describedimplementations include hardware and software, but systems and methodsconsistent with the present disclosure can be implemented as hardwarealone.

Computer programs based on the written description and methods of thisspecification are within the skill of a software developer. The variousprograms or program modules can be created using a variety ofprogramming techniques. For example, program sections or program modulescan be designed in or by means of Java, C, C++, assembly language, orany such programming languages. One or more of such software sections ormodules can be integrated into a computer system or existingcommunications software.

Moreover, while illustrative embodiments have been described herein, thescope includes any and all embodiments having equivalent elements,modifications, omissions, combinations (e.g., of aspects across variousembodiments), adaptations or alterations based on the presentdisclosure. The elements in the claims are to be interpreted broadlybased on the language employed in the claims and not limited to examplesdescribed in the present specification or during the prosecution of theapplication, which examples are to be construed as non-exclusive.Further, the steps of the disclosed methods can be modified in anymanner, including by reordering steps or inserting or deleting steps. Itis intended, therefore, that the specification and examples beconsidered as example only, with a true scope and spirit being indicatedby the following claims and their full scope of equivalents.

What is claimed is:
 1. A method comprising: receiving a request todisplay a calendar associated with a delivery point of a user; accessingshipment information associated with the user, the shipment informationincluding a record of physical delivery items and electronic deliveryitems; and displaying, for each day on the calendar, a count of thephysical delivery items and electronic delivery items.
 2. The method ofclaim 1, wherein the shipment information includes historicalinformation regarding past shipments, and predictive informationregarding schedule shipments.
 3. The method of claim 1, wherein thephysical delivery items and electronic delivery items include incomingand outgoing deliveries associated with the delivery point of the user.4. The method of claim 1, wherein a separate count is displayed for thephysical delivery items from a count displayed for the electronicdelivery items.
 5. The method of claim 1, further comprising displayingan alert icon on the calendar for a shipment that requires userattention.
 6. The method of claim 1, wherein the calendar is displayedas a monthly calendar showing each day along with the count of physicaldelivery items and electronic delivery items for each day.
 7. Anelectronic device comprising: a computer-readable storage medium storinginstructions; and a processor executing the instructions to: receive arequest to display a calendar associated with a delivery point of auser; access shipment information associated with the user, the shipmentinformation including a record of physical delivery items and electronicdelivery items; and display, for each day on the calendar, a count ofthe physical delivery items and electronic delivery items.
 8. Theelectronic device of claim 7, wherein the shipment information includeshistorical information regarding past shipments, and predictiveinformation regarding schedule shipments.
 9. The electronic device ofclaim 7, wherein the physical delivery items and electronic deliveryitems include incoming and outgoing deliveries associated with thedelivery point of the user.
 10. The electronic device of claim 7,wherein a separate count is displayed for the physical delivery itemsfrom a count displayed for the electronic delivery items.
 11. Theelectronic device of claim 7, the processor executing instructions todisplay an alert icon on the calendar for a shipment that requires userattention.
 12. The electronic device of claim 7, wherein the calendar isdisplayed as a monthly calendar showing each day along with the count ofphysical delivery items and electronic delivery items for each day. 13.A tangibly embodied non-transitory computer-readable storage mediumstoring instructions that, when executed by a processor, perform amethod comprising: receiving a request to display a calendar associatedwith a delivery point of a user; accessing shipment informationassociated with the user, the shipment information including a record ofphysical delivery items and electronic delivery items; and displaying,for each day on the calendar, a count of the physical delivery items andelectronic delivery items.
 14. The computer-readable storage medium ofclaim 13, wherein the shipment information includes historicalinformation regarding past shipments, and predictive informationregarding schedule shipments.
 15. The computer-readable storage mediumof claim 13, wherein the physical delivery items and electronic deliveryitems include incoming and outgoing deliveries associated with thedelivery point of the user.
 16. The computer-readable storage medium ofclaim 13, wherein a separate count is displayed for the physicaldelivery items from a count displayed for the electronic delivery items.17. The computer-readable storage medium of claim 13, further comprisingdisplaying an alert icon on the calendar for a shipment that requiresuser attention.
 18. The computer-readable storage medium of claim 13,wherein the calendar is displayed as a monthly calendar showing each dayalong with the count of physical delivery items and electronic deliveryitems for each day.